Roguex Sports – Return & Refund Policy

Returns & Warranty Policy – RogueX Sports

At RogueX Sports, we stand behind the quality of our products. Please review the policy below to understand returns, exchanges, and warranty coverage.

1. Returns & Exchanges (Non-Custom Products)

· For purchases made within 14 days, faulty items are eligible for an exchange at our expense.

· To initiate a return or exchange, please fill the form at the bottom of this page or contact us at roguexsportsau@gmail.com with:

o Order number

o Contact details

o Description of the issue

· Our support team will guide you through the next steps.

2. Warranty Policy – Hockey Sticks

All RogueX hockey sticks are covered by a 6-month warranty from the date of purchase.

Warranty Coverage

· If a stick fails under normal playing conditions within 6 months, it will be replaced free of charge.

· All warranty claims require the product to be returned for inspection before approval.

Exclusions (Not Covered Under Warranty)

The following are not considered manufacturing defects:

· Cosmetic wear such as chips, scratches, nicks, surface marks, or invisible cracks

· Worn stick heads, loose particles, internal rattling, vibration, or end-cap cracks

· Stick caps (plastic caps at the top of the handle)

· Damage caused by:

o Stick-to-stick contact during play

o Abuse, misuse, or general wear and tear

o Use on abrasive or unsuitable surfaces

o Reverse-edge hitting or improper technique

· Damage that does not impact gameplay performance

How to Submit a Warranty Claim

For purchases older than 14 days and within 6 months, email roguexsportsau@gmail.com with:

· Clear photos of the issue

· Order number

· Contact details

Our team will assess the claim and provide further instructions if a replacement is approved.

3. Custom & Personalized Products

· RogueX Sports offers custom hockey sticks and teamwear tailored for players, teams, and clubs.

· All custom orders require final design and specification approval before production begins.

· Once approved and in production, no changes or cancellations can be made.

· Custom products are non-refundable and non-returnable once produced.

· If a custom product is found to be faulty or damaged upon delivery and reported within 14 days, a replacement will be provided in accordance with this policy.

· Customers are responsible for carefully reviewing all order details prior to final approval.

4. Contact Us

For all returns, exchanges, or warranty-related inquiries, please contact us using the Warranty Claim Form below:

RogueX Sports – Warranty Claim Form

Please complete the form below to submit a warranty claim. All claims are subject to inspection and approval.

Customer InformationFull Name * Email Address * Contact Number * Shipping Address *

Order DetailsOrder Number * Date of Purchase * Product Name / Model * Stick Length & Specifications (if applicable)

Issue DetailsDate issue was first noticed * Description of the issue *

Usage Confirmation Used under normal playing conditions No misuse, abuse, or improper technique Not used on abrasive or unsuitable surfaces Issue affects gameplay performance

Media Submission (Optional)

If you would like to share photos or videos of the issue, please email them to:

📧 roguexsportsau@gmail.com

Please include your full name and order number in the email subject so we can match it with your claim.

I understand that photos/videos (if any) should be sent separately via email.

Declaration I confirm that the information provided is accurate and understand that RogueX Sports may inspect the product before approval.