Shipping Policy – RogueX Sports

At RogueX Sports, we are committed to delivering your field hockey gear safely, efficiently, and with full transparency. We work with trusted global carriers, including DHL, FedEx, UPS, and other reliable shipping partners, to ensure your order reaches you on time.

Orders are usually processed within 1–3 business days after payment confirmation. Custom or personalized items, such as team apparel or hockey sticks, require additional production time—typically 2–3 weeks for apparel and 4–5 weeks for sticks. Exact timelines for made-to-order items will be confirmed when placing your order.

Shipping costs are calculated at checkout based on destination, package size, and weight. All shipping fees are non-refundable, and customers are responsible for any duties, taxes, or import fees for international shipments. If a shipment is refused due to unpaid fees, the order will be returned, and any refund will be issued minus return shipping and applicable charges.

Once your order ships, you will receive a tracking link via email and can also track your shipment through your RogueX Sports account. Please ensure your shipping address is correct at checkout. Changes can only be made before dispatch; after shipping, any adjustments must be coordinated with the carrier. P.O. Boxes or freight-forwarding addresses may not be supported by all services.

While we take care to prepare your order for safe delivery, RogueX Sports is not responsible for delays, lost packages, or items damaged during transit. If your shipment is lost or arrives damaged, please contact us immediately so we can assist with carrier claims.

For any questions or assistance regarding shipping, tracking, or delivery, please reach out to us at:
📧 roguexsportsau@gmail.com